If you receive an email or SMS stating that your refund has failed, it means that your credit cannot receive credit. When this happens, you will need to provide us with your bank details so that the refund can be processed manually. Please follow the instructions below to submit your bank details:

Please provide us with your bank details using the following link: Bank Details Submission

If you have any other questions about refunds, please get in touch with our Customer Care team for more assistance.