If you receive an email or SMS stating that your refund has failed, your credit card cannot receive credit. When this happens, you must provide us with your bank details so we can process the refund manually. Please follow the instructions below to submit your bank details:
Why Did My Refund Fail?
Credit card expired or canceled
The card issuer rejected the refund
Account closed/deleted
International transaction restrictions
Required Information:
Full name (as it appears on your bank account)
IBAN OR Routing number
Full Address
Processing Details
Processing time: 3-7 business days after receiving your bank details
We'll notify you once the refund is processed
Bank transfer processing fees will be deducted from the refund amount
How to Submit Your Bank Details
Contact our support team with:
Original order number
Your bank information (as listed above)
Email used for purchase
Payment confirmation from original transaction
Important Notes
Keep your bank details secure - only share through official support channels
Double-check all information before submitting
International transfers may take additional processing time
If you have any other questions about refunds, please contact our Customer Support team for further assistance.
Note: For security reasons, we cannot accept bank details through public channels or unofficial communication methods.