Getting Started
Login:The app uses a login system (no signup required).
Enter your provided user data or password.
Roles:Scanner: Limited access for check-in operations.
Producer: Full access to event data and reporting.
Logout:To log out, tap the "Logout" button in the settings.
Event Selection
Connected Events:The app is connected to the Getin platform.
Upon login, you'll see a list of available events.
Select the event you're working on.
Check-In Process
QR Code Scanning:Tap the "Scan" button.
The device's camera will activate.
Position the QR code within the frame.
Scan Feedback:Successful Scan: A green screen with a confirmation message.
QR Not Found: A red screen indicating the QR code is invalid.
Already Scanned: A yellow screen showing that the ticket has already been scanned.
Online Scanning:When connected to the internet, ticket validation occurs in real-time.
Check-in data is synchronized across all devices.
Offline Scanning:If there's no internet connection, the app will use locally stored ticket data.
Check-in data will be automatically synced when internet connectivity is restored.
Manual Check-In:If a QR code is unavailable, use the search bar.
Enter the attendee's name or ticket number.
Select the attendee from the search results.
Tap "Check-In."
Manual Cancel Check-In:If a mistake was made, there would be a button to cancel the check in. This button will be on the screen that appears after a successful scan or when manually checking in a user.
Reporting and Analytics (Producer Only)
Real-Time Reports: Producer can access real-time check-in statistics.
View data by:
Ticket type.
Check-in status (checked-in, not checked-in).
Device/user.
Best Practices
Ensure a Stable Internet Connection (When Possible): For real-time data and synchronization.
Keep Devices Charged: To avoid interruptions during check-in.
Train Staff: Familiarize all scanners with the app's functionality.
Regularly Sync Data (Offline Scanning): To maintain accurate records.
Keep guest lists updated: If the guest list is incorrect, problems will arise.
Troubleshooting
Scanning Issues:Ensure the QR code is clear and undamaged.
Adjust the device's camera focus.
Increase ambient lighting.
Connectivity Problems:Check your internet connection.
Restart the app.
Login Issues:Verify the login credentials.
Contact the system administrator.
Important Notes:
This guide is subject to change based on app updates.
For further assistance, contact support.